Real projects, measurable impact. Discover how we take artificial intelligence from concept to production across organisations in different sectors.
Featured case
Virtual assistant for Club Atlético Quilmes
Club Atlético Quilmes in Argentina asked us to build a WhatsApp chatbot to transform member support: schedule enquiries, activity information, membership fee status and much more — available 24 hours a day with no human intervention.
But Guido was far more than a chatbot. We designed a database that records every bot interaction, which allowed us to build a management KPI system and — most importantly — understand exactly what members were really asking. That knowledge became the key input for defining the concepts on which we would develop the RAG system in the next phase.
We analysed Club Quilmes' existing support channels, identified the most frequent query types and defined the functional scope of the bot: activity schedules, discipline information, membership fee status and general enquiries.
We designed the conversation flow, the integration with the WhatsApp Business API, and the database that would record every interaction along with its metadata: query type, detected intent, timestamp, resolution and member satisfaction.
We built Guido with integrated conversational AI and connected it to the club's management systems to query membership fee debt status and up-to-date activity information in real time.
With months of recorded interactions, we built a management KPI dashboard and — more importantly — identified with precision exactly which concepts and data members asked about most. That knowledge became the definitive input for developing the RAG system in the next project phase.
Members can check schedules for all sports and cultural activities at the club in real time, without waiting for the office to open.
Instant query of up-to-date fee balance details, with no phone calls or queues. Directly integrated with the club's management system.
Contacts, locations, bylaws, registration requirements and any frequently asked question — answered automatically and consistently.
Every interaction feeds the analytics database: management KPIs and the knowledge map that guides the RAG system development in the next phase.
"Guido's value goes far beyond automation. Every conversation is a data point. And those data points told us what the system knows and what it doesn't — tracing exactly the path towards the next version with RAG."
Featured case
Intelligent commercial assistant for a cosmetics distributor, Valencia Region
A wholesale cosmetics and hair products distributor serving beauty salons and personal care professionals in the Valencia Region needed to equip its sales force with a tool that let them advise clients accurately, initiate orders on the go and connect everything to the company's systems — without leaving the channel they already used every day: Telegram.
The result is a comprehensive automation that connects field sales reps to the product catalogue via RAG, launches orders directly to the ERP, enriches the CRM with every interaction and automatically notifies the office — permanently eliminating silos between the field team and the company's technology ecosystem.
We analysed the day-to-day routine of the sales reps: how they consulted the catalogue, how they communicated prices, how they processed orders and what information was lost along the way. We identified that 80% of friction occurred between the moment of a client enquiry and the logging of the order in the ERP.
We designed a single-channel solution on Telegram with three layers: a RAG engine with the complete product catalogue, a bidirectional connector to the ERP for prices and orders, and a CRM integration so that every interaction was linked to the corresponding client.
We implemented a per-user authentication system that ensures only authorised sales reps can query the catalogue, view prices or initiate orders. No external user can interact with the bot or obtain sensitive company information.
Every order initiated on Telegram automatically triggers the process in the ERP, enriches the client record in the CRM and sends a summary email to the client and to the sales director for immediate follow-up — all from a single conversational interaction.
The sales rep can query the features, ingredients and applications of any product in the catalogue in seconds. The AI identifies which products address the specific needs of the salon or professional, turning every rep into an expert.
Once the product is identified, the sales rep shows the RRP to the client and places the order from the same Telegram chat. The request enters the ERP automatically, with no delays or transcription errors.
Every query and every order is linked to the client in the CRM, building a knowledge base that improves personalisation in future visits and gives management a complete view of purchasing behaviour.
On order confirmation, the system automatically sends a summary email to the client and to the sales director in the office. Zero calls, zero manual messages — follow-up happens by itself.
"The field sales rep cannot be a silo. This solution gives them the catalogue knowledge, the ability to operate the ERP and the client view in the CRM — all from the same channel, in real time, without ever leaving the visit."
We automated the agency's capacity analysis for participating in RFP processes: the AI reviews historical files, evaluates timelines, costs and available capacity, and delivers a well-founded recommendation in minutes.
A business intelligence platform with real-time data that tripled the speed of purchasing decisions and planning.
AI-automated medical appointment request system, clinical history integration and 24/7 availability for patients.
Projects delivered
Average ROI year 1
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